Question 1

What is Evernet and how does it work?

Accepted Answer

Evernet is a plug-and-play 4G/5G backup router that keeps your existing network online when your primary ISP fails. If your main connection drops, Evernet automatically switches your network to cellular internet within seconds. No action needed.

Question 2

What happens during an actual ISP outage?

Accepted Answer

Your router instantly falls back to Evernet's cellular connection. Payments, Wi-Fi, tablets, POS, and cloud tools all continue running without interruption. When your primary internet returns, the system switches back automatically.

Question 3

How fast is Evernet failover switching?

Accepted Answer

Evernet constantly monitors your primary WAN connection and activates cellular backup as soon as a loss is detected. The typical failover time is around 30 seconds.

Question 4

How fast is the Evernet backup connection?

Accepted Answer

Speeds depend on local 4G/5G coverage and carrier performance. Most SMB applications (POS terminals, Wi-Fi devices, scheduling tools, cloud apps) run smoothly on cellular failover.

Question 5

Does the Evernet hardware integrate with my existing router?

Accepted Answer

Yes. Evernet is router-agnostic. You simply plug it into your router's secondary WAN or USB-WAN port. No replacing your Wi-Fi, no reconfiguring your network, and no downtime.

Question 6

How long does it take to set up?

Accepted Answer

Most customers complete setup in 15 minutes or less. Plug it in, connect one cable, run a quick outage test, and you're done.

Question 7

How long does it take to receive the device?

Accepted Answer

Devices ship preconfigured. In most cases, you receive your unit within 2–3 business days with standard shipping. Need it sooner? Select our overnight delivery option at checkout.

Question 8

What is Static IP and how do I benefit from it?

Accepted Answer

A static IP is simply a permanent, unchanging internet address for your network. The benefit is that everything connected to your router (POS terminals, cameras, VPN tools, remote access systems) always "knows where to reconnect."

With Evernet, this means when an outage happens and your router switches from your ISP to cellular, all devices reconnect seamlessly without breaking sessions or needing to reconfigure anything. You stay online exactly as if nothing happened. Evernet includes a static IP by default, even though many providers charge extra for it.

Question 9

What are the technical specifications for the Evernet device?

Accepted Answer

Key specifications: Compact size (8.5" × 8.5" × 3"), 1.8 kg weight, 4G/5G modem (CAT 6/12), dual-band WiFi (2.4 GHz: 574 Mbps, 5 GHz: 1,200 Mbps), 36V POE power supply, operating temperature 0°C to 40°C. The device features automatic carrier selection, static IP capability, and zero-configuration setup.

For complete technical specifications including supported bands, WiFi standards, and detailed performance metrics, download our full data sheet at /downloads/Netlink_DataSheet.pdf

Question 10

What businesses can benefit from Evernet?

Accepted Answer

Literally any business that relies on constant connectivity and loses money, productivity, or reputation when the internet goes down.

Question 11

How much does Evernet cost compared to lost revenue during outages?

Accepted Answer

Most SMBs lose $427–$3,000 per hour of downtime. A single avoided outage often pays for months of Evernet service, protecting revenue, operations, and customer experience.

Question 12

Will my connection be throttled after a certain usage?

Accepted Answer

No. Evernet's Unlimited Uptime plan includes unlimited failover usage. No throttling, no per-GB billing, and no surprise overages.

Question 13

Can I scale Evernet to multiple locations?

Accepted Answer

Yes. Each location receives its own Evernet Edge device, and you can monitor all sites from a single unified cloud dashboard.

Question 14

Does Evernet require regular maintenance?

Accepted Answer

No. Evernet updates itself automatically and sends alerts if anything ever needs attention. You don't have to maintain or monitor anything manually.

Question 15

Are there any hidden fees?

Accepted Answer

No. Evernet uses one transparent flat rate. No hidden fees, no per-GB billing, no carrier-specific charges, and no fine print.

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